Voice AI Program Lead & Solution Architect specializing in the end-to-end design, delivery, and governance of enterprise Voice AI agents. My expertise bridges the gap between deep technical architecture (LLMs, Telephony, APIs) and measurable business outcomes with cross-functional alignment.
About Me
Professional Background
📡 Telecom Architect / Project Lead – Apple
Elk Grove, CA | Jan 2021 – Nov. 2024
- Led strategic assessment, multi-year roadmap architecture, and migration planning for a global, mission-critical HelpLine Contact Center (Genesys Engage to SIPCluster/AWS/ISCloud).
- Designed target-state, compliant architectures leveraging SIP, AWS, and internal cloud platforms while ensuring scalability and integration with existing corporate tools.
- Owned communication, change management, and technical documentation across cross-functional engineering teams in AMR, EMEIA, and APAC.
- Delivered seamless, large-scale platform implementations with zero material downtime, validating improved performance and operational reliability.
💼 Solution Architect, Technical Delivery Lead – Genesys
Daly City, CA | May 1998 – Jan 2020
- Directed full-cycle technical delivery of Genesys On-Premise and Cloud solutions for leading clients across APAC.
- Advised stakeholders on conversational architecture, translating business strategy into precise technical roadmaps.
- Developed automated testing frameworks for voice/digital channels, accelerating issue detection and reducing post-deployment defects.
- Provided L3 hands-on troubleshooting and technical support for mission-critical, high-availability contact center environments.
Technical Skills
Voice AI & LLM
LangGraph
LangChain
Agentic AI
Prompt Engineering
RAG
ASR/TTS Pipelines
Voice & Telephony
Twilio Voice
Media Streams
SIP
WebRTC
IVR
Genesys
Backend & Cloud
Python
Flask
Node.js/TypeScript
REST APIs
Redis
Docker
AWS/GCP
SQL
Delivery & Tools
Jira
Agile
Sentry
GitHub
Featured Projects
🎤 Enterprise-Grade Voice AI Delivery & Observability
Production-ready full-stack solution featuring Twilio/WebRTC integration, human-agent handoff, 38 custom tools, and sub-5s latency optimization via Sentry monitoring.
Agentic AI POC: Voice-First Task Management
Voice AI solution for managing tasks, reminders, and calendar events through natural language conversations. Integrated with VAPI platform and Google Calendar API for seamless productivity management via phone calls.
Agentic AI POC: Voice-First Task Management
Voice AI solution for managing tasks, reminders, and calendar events through natural language conversations. Integrated with Synthflow platform and Google Calendar API for seamless productivity management via phone calls.
Agentic AI POC: LangGraph + MCP + Langflow
Advanced orchestration POC demonstrating LangGraph state management, MCP (Model Context Protocol) tool integration, and Langflow visual workflows for voice agent development.
Full-Stack Blog Application
A full-stack blog solution with register, login/out, post, comment, delete with users management.
Contact Me
Get in Touch
I specialize in the end-to-end design, delivery, and governance of enterprise Voice AI agents. My expertise bridges the gap between deep technical architecture (LLMs, Telephony, APIs) and successful program execution (POC management, SOW translation, executive reporting). Whether you're looking to build agentic AI systems, integrate voice platforms, or scale enterprise deployments, I'd love to discuss how we can bring your Voice AI vision to life.